Shipping & Returns

Shipping Policy

Thank you for shopping with us!

We aim to process and ship your order as quickly as possible.

Order Processing

  • Orders are processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Time

Estimated delivery times:

  • Domestic Orders: 3–7 business days

  • International Orders: 7–21 business days (where available)

Please note that delivery times are estimates and may vary due to weather, customs processing, carrier delays, or other unforeseen circumstances.

Shipping Charges

Shipping costs are calculated at checkout based on your location and the selected shipping method. Promotional free shipping offers, when available, will be clearly indicated on our website.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email so you can monitor your shipment.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or additional shipping charges caused by incorrect or incomplete addresses.

Lost or Delayed Shipments

If your package appears to be lost or significantly delayed, please contact us. We will work with the shipping carrier to help resolve the issue as quickly as possible.

 

Returns & Refund Policy

We want you to be completely satisfied with your purchase.

Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item is unused and in its original condition.

  • The item is returned in its original packaging.

  • Proof of purchase is provided.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Gift cards

  • Personalized or custom-made products

  • Final sale or clearance items

  • Perishable goods (if applicable)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue promptly.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Exchanges

We only replace items if they are defective, damaged, or incorrect. Please contact our support team if you need an exchange.

Return Shipping

If the return is due to our error (damaged, defective, or incorrect item), we will cover the return shipping costs.

For all other returns, customers are responsible for return shipping unless otherwise stated.

Contact Us

If you have any questions regarding shipping, please contact our customer support team through our Contact Us page.